About MediateSA

We deliver professional Arbitration and Mediation services.

ARBITRATION: How the arbitration process works

Arbitration is a private judicial hearing with an outcome that binds the parties and puts an end to the dispute between them. The parties choose their arbitrator. The matter is heard privately at a time and place that is agreed upon by all parties.

MediateSA can only arbitrate matters when the parties agree to arbitration or when an arbitration clause is applicable.

MEDIATION: How the mediation process works

Mediation is widely used in all sorts of disputes: commercial, family (divorce), labor, and civil

Although a mediator cannot force an outcome, the process is very effective. The key is the ability of the mediator to create a more productive discussion than the parties could have had by themselves. To do this, mediators help the parties determine facts they show empathy and impartiality with the parties; and they help the parties generate new ideas. Mediators also exercise political skill and use persuasion to get people to soften hard line positions. Often, though not always, they have a lot of background knowledge of the issues and type of dispute. Though many mediators are highly trained and experienced, not all are professionals, and they come from many different walks of life. MediateSA only employ highly skilled professionals.

Lawyers often believe that the purpose of mediation is rapid and efficient settlement of a particular case. But others disagree. Sometimes the purpose of a mediation is more to improve relationships among parties who will have to deal with each other again, or even to help them learn how best to handle conflict with other parties in the future. Often, a mediator has to learn which of these purposes is most important to the parties in a particular case, and tailor the service to match, but different mediators tend to specialize in one variety of mediation or another. (Mediation that focuses on settlement is sometimes termed problem solving mediation and that which focuses more on relationships is called trans formative mediation).

While many mediators pride themselves on their neutrality, others have concluded that even biased mediators can be useful, as long as the bias is not hidden from any party and parties have an opportunity to protect themselves against its effects. International mediations are often of this type, because an effective international mediator is often a foreign minister or president of an influential country, even though everyone understands that the mediator's country has interests of its own. President Carter's mediation between Egypt and Israel was an example.

REF: Beyond Intractability University of Colorado